Building & Shipping Policy


Building Policy

  1. Order Confirmation: Upon receiving your order, our team will send an order confirmation email detailing your custom PC specifications and estimated build time.

  2. Customization Process: Each PC is meticulously crafted to your exact specifications. Our expert builders ensure every component is rigorously tested for performance and compatibility.

  3. Build Time: Custom PC builds typically take 7-14 business days to complete, depending on the complexity of the order and availability of components. You will be notified of any delays.

  4. Quality Assurance: Before shipping, every PC undergoes a comprehensive quality assurance process, including stress testing and performance benchmarking, to ensure it meets our high standards.

  5. Updates: Customers will receive regular updates on the status of their build. You can also track progress via your MirageTech Shop account on our website.

 

Shipping Policy

  1. Shipping Options: We offer a variety of shipping options to meet your needs, including standard, expedited, and international shipping. Shipping costs and delivery times will be calculated at checkout. (Note: Shipping times do not include Build time which can vary from 7-14 Business Days)

  1. Packaging: Each PC is securely packaged to prevent damage during transit. We use high-quality materials and techniques to ensure your system arrives safely.

  2. Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your package.

  3. Delivery Time: Delivery times vary based on your location and the selected shipping method. Estimated delivery times will be provided at checkout.

  4. Signature May Be Required: For security purposes, a signature may be required upon delivery of your custom PC.

 

Contact us at info@miragetechpc.com

 

READ CAREFULLY BEFORE SUBMITTING

Fill out your information below and include in the comment section all the parts you would like us to use in the build. The part list should follow the template below:

  • CPU,
  • CPU Cooler,
  • Motherboard,
  • RAM, Storage,
  • GPU, Power Supply
  • PC Case
  • Case Fans / Other Parts

Note: We Do Not Provide Custom Liquid Cooled Gaming PCs, Only Air/ AIO Cooled PCs.

We RECOMMEND that you use PCPARTPICKER to help you choose compatible parts that you would like in your PC and then use our template or paste the link of your PCPARTPICKER list in the form below (Ensure to set the visibility to public in the settings of your list).

Ensure to include all parts and customization you want in order to receive your PERFECT GAMING PC.

Once your form is submitted, we will review it within 3 - 4 Business Days to confirm compatibility / availability of parts. We will then provide you with a CUSTOM QUOTA including labour and shipping costs.

If there is a problem with the list submitted, we will suggest possible changes to fix existing problems.

*Custom PCs are exempt from the 14-day return policy. This exemption is in place because custom items often cannot be resold or reused by the seller and is allowed by the UK law. Therefore customers do not have the right to return or cancel Custom PCs' Orders unless the item is defective, not as described, or does not meet the agreed-upon specifications. In such cases, the customer would still have the right to a refund, repair, or replacement.

Labour Costs

Basic Build: £100 + Shipping Costs - Straightforward builds with no Advanced Cooling or Overclocking.

Intermediate Build: £175 + Shipping Costs - Complex setups, Custom Cooling, or Cable Management, this tier includes Windows 11.

Advanced Build: £200 - £500 + Shipping Costs - Custom Water Cooling, RGB Synchronization, Overclocking, this tier includes Windows 11 Pro.

Note: the fee charged will depend upon your components and the complexity of your build, you will be notified of the fee before payment.
PCPARTPICKER